Shepherd gives aviation operations teams two things: real-time intelligence to see disruption risk before it compounds — and simulation-based training to build the decision muscle memory to act on it decisively when it does.
Connection risk scoring, network fragility mapping, and real-time cascade flags — so your teams see what's coming before passengers do.
Scored disruption exercises, live facilitator control, and automated after-action review — building the decision muscle memory that tools alone can't create.
Aviation has invested heavily in tooling. But two problems remain unsolved. First: operations teams often can't see the full downstream picture of a developing disruption until it's already cascading. Second: even when the data is there, teams without practised decision instincts make slower, costlier calls under pressure.
Shepherd is built to close both gaps — simultaneously.
Shepherd's intelligence layer surfaces connection risk, network fragility, and cascade exposure in real time — giving operations teams the situational picture they need to make proactive decisions, not reactive ones.
Every inbound flight is scored against its connection cluster in real time. Misconnect probability, passenger volume at risk, and rebooking options are surfaced before the aircraft lands — not after.
Shepherd scores the structural fragility of your network at any given moment — identifying which routes, crew pools, and aircraft are operating closest to their limits before a trigger event hits.
When a delay or cancellation occurs, Shepherd immediately maps its downstream cascade — flagging affected connections, welfare obligations, and crew constraint knock-ons across the full day's operation.
A single operational picture across your network — live flight status, fragility scores, active cascade flags, and passenger impact metrics consolidated in one place for every team that needs visibility.
Seeing the cascade is only half the problem. Teams need the practised decision instincts to act on it — fast, correctly, under pressure. Shepherd's simulation layer builds that muscle memory through scored, repeatable exercises with automated after-action review.
Branching disruption scenarios across crew, connection, runway, weather, and systems events. Authored from real industry event patterns. New scenarios built by your own teams in minutes.
Real-time session runner for facilitators. Inject events, pause for debrief, and monitor every participant's decision path simultaneously. War room and individual views available.
System-derived scoring across five dimensions — cascade awareness, priority accuracy, regulatory compliance, resource efficiency, and passenger impact. No self-reporting. No facilitator subjectivity.
Every session ends with a detailed automated debrief. Decision patterns identified. Benchmark gaps surfaced. Recommended focus areas for the next session generated automatically.
Individual and cohort performance tracked across sessions over time. Identify decision pattern gaps by role, shift, and experience level. Progress measurable and reportable.
Strategic-level exercises for directors and senior leadership. Network-wide scenario planning. Stress-test recovery frameworks and crisis governance before the next major event.
Every scenario is timed, cascading, and scored. Teams feel the weight of real constraints. Facilitators control the tempo.
Delay cascade has pushed 4 crews into their final 2 hours of duty simultaneously. Standby pool has 2 crews available. Must select 2 of 4 FTL-affected flights to operate. Flights: BA721 (82 connections, 4h20), BA722 (12 connections, 1h45), BA723 (45 connections, crew at destination), BA724 (last service to thin route, 180 pax).
Every simulation session ends with an automated after-action review. Scoring is system-derived — not self-reported. Scenario options are pre-tagged with cascade and priority metadata, producing consistent, deterministic assessment across every participant and session.
Cascade awareness score (6.2/10) was 18% below benchmark. Pattern: consistently under-protected connection clusters when the primary disruption was crew-origin. Recommended: crew-cascade scenario block in next session.
Shepherd was founded by a former British Airways Customer Experience Expert who owned the Heathrow disruption management product — and was in the room when it actually happened during the May 2017 global IT outage. This is not an academic product.
The founding team's predecessor disruption intelligence project was selected for the IATA accelerate@iata programme — a competitive cohort of the highest-potential aviation startups globally.
The aviation operations intelligence category is being validated in real time. Navi AI's recent $6.7M raise confirmed investor confidence in AI-powered ops tools. Shepherd owns the decision-making layer.
Shepherd is built for the full range of airline teams involved in disruption management — from those making live network decisions to the leaders stress-testing strategy at the top.
The teams making live decisions under pressure when disruptions cascade. Shepherd gives them the situational intelligence to see ahead and the trained instincts to act decisively.
Ground handlers and airport operations teams managing the physical execution of recovery plans — often under conditions set by decisions made elsewhere.
Contact centre, airport, and frontline passenger-facing teams who carry the direct passenger impact burden during disruption events — and whose responses affect compensation liability.
COOs, network directors, and senior leaders who need to stress-test recovery strategies and crisis governance frameworks — and demonstrate organisational resilience to boards and regulators.
We work with a focused set of airline partners. Request a briefing to discuss your operations context and how Shepherd maps to it.
No sales process. Direct conversation with the founding team.